FAQ

© 2019 Terra Pietra LLC

 

How Do I Place A Custom Order?

 

If you are interested in placing a custom order, please utilize the contact page to send us an email. Please specify the type of product, color, and quantity you are looking for.  We will return your email within 48 hrs.

 

Payment:

 

We use PayPal for all transactions. We also accept Visa, MasterCard, Discover & American Express.

Returns, Refunds, and Exchanges:

 

We strive to make sure all of our products are high quality and to order.  However, if you need to return an item, please email us and specify your order information and reason for return.  We will return your email within 48 hours.  All refunds and exchanges must be requested within 30 days of purchase.

 

Can I choose the specific agate pieces?

Where indicated the specific piece pictured will be the one received when ordered.

Wholesale Orders:

Wholesale orders must meet the minimum quantity per item in order to receive wholesale pricing. Minimum quantities vary depending on the item ordered. Please contact us and we can provide you with our wholesale pricing and minimum order requirements for each item you are interested in. Free shipping and additional discounts do not apply to wholesale pricing orders.

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